- Last updated: August 2, 2025
Shipping & Delivery Policy
Reliable delivery from our doorstep to yours.
Shipping Options
We offer standard shipping across mainland India through our trusted courier partners. Enjoy free shipping on all orders above ₹1,499.Order Processing Time
All orders are typically processed within 12 to 36 business hours from the time of payment confirmation.Estimated Delivery Timeline
Delivery times vary depending on location and shipping partner capabilities:- Kerala: Next-day to maximum 3 business days.
- Major South Indian Cities (e.g., Bangalore, Chennai): Next-day delivery possible but not guaranteed.
- Rest of India: Standard delivery in 3–9 business days.
International Shipping
Yes, international shipping is available upon request. Please contact us directly before placing your order. Shipping charges are based on real-time courier quotes and free shipping is not available for international orders. Once we receive your order, we’ll get a quote from our courier partner and notify you. The order will be shipped after you approve the cost and complete the payment.Order Tracking
Once your order is shipped, you will receive a confirmation email along with a tracking number. You can track your order here.Damaged or Lost Orders
If your order is damaged in transit or lost, please contact us immediately. We’ll resolve the issue promptly, offering a replacement or a full refund based on your preference.- Last updated: August 2, 2025
Return & Refund Policy
Hassle-free returns, because your satisfaction matters.
Returns
If your product arrives damaged or incorrect, please contact us within 24 hours of delivery. For any other return requests, you may return the item within 5 days from the date of delivery, provided the product is unused and in its original packaging.
Refunds
Upon receipt and inspection of the returned product, a full refund for the product value will be issued. Shipping fees are non-refundable. Refunds are processed within 7–10 business days to the original payment method. Refunds may be refused if the returned item is not in its original condition or packaging.
Return Shipping Costs
The customer is responsible for the return shipping costs, which are non-refundable. Any refund amount will be adjusted accordingly after deducting return shipping charges.
How to Request a Return
To initiate a return, please contact our support team via:
- Phone / WhatsApp: 8129993888
- Email: life@mudhome.in
Cancellation Policy
Orders can be cancelled within 12 hours of placement. Once an order has been shipped, it cannot be cancelled.
For unshipped orders, we’ll provide a full refund (excluding any payment gateway or transaction fees if applicable).
Contact Us
For any questions or assistance, please contact us at:
Email: life@mudhome.in
